Return Policy

At Charmlit, we are committed to providing our customers with exquisite jewelry and ensuring their utmost satisfaction. Please take a moment to review our quality guarantee and return policy below, which reflects our dedication to maintaining the highest standards of quality and service:

 

QUALITY GUARANTEE

 

We place great emphasis on the quality of our jewelry and want you to have a flawless experience with your purchase. If, upon receiving your item, you find it to be anything less than perfect, we encourage you to reach out to us within 30 days. Please send us detailed photos or videos of the item in question to support@charmlit.com. Our knowledgeable team will promptly assess your concern and provide the necessary assistance to address the issue.

 

Please note that our quality guarantee does not cover damages caused by customer mishandling, improper care, or normal wear and tear over time. It is essential to handle your jewelry with care and follow the recommended maintenance guidelines provided on our website.

 

EXCHANGE OR REFUND

 

In order to provide you with the best possible prices and maintain the affordability of our jewelry, we regret to inform you that we do not offer exchanges or refunds at this time. We kindly ask you to carefully consider your choices before making a purchase. To assist you in selecting the perfect piece, we provide detailed product descriptions, high-resolution images, and sizing information on our website. If you require any further assistance or have questions, our dedicated Team is always ready to help.

 

At Charmlit, we believe in the unique beauty and craftsmanship of each jewelry item. By adhering to a no exchange or refund policy, we aim to encourage mindful decision-making while ensuring the affordability of our collection. We appreciate your understanding and cooperation in this matter.

 

We genuinely value your satisfaction and strive to provide an exceptional shopping experience at Charmlit. If you have any questions or require further clarification regarding our policies, please do not hesitate to contact us at support@charmlit.com. We are here to assist you every step of the way.

 

Thank you for choosing Charmlit for your jewelry needs. We are honored to be a part of your special moments.

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